Privacy Policy

Hyoomen ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and the Data Protection Act 2018.

1. Who We Are

Hyoomen is the data controller responsible for your personal data. You can contact us at:

2. Data We Collect

• Identity & contact data: name, email, phone, billing & shipping address.
• Order data: products purchased, order history, transaction details.
• Payment data: handled securely by our payment processors — we do not store full card details.
• Technical data: IP address, browser type, device, pages visited (via cookies & analytics).
• Marketing data: your preferences for receiving marketing from us.

3. How We Use Your Data

We process your data on the following lawful bases:

• Contract: to process orders, payments, and deliveries.
• Legal obligation: to comply with tax, accounting, and consumer-protection laws.
• Legitimate interests: to improve our products, prevent fraud, and run our business.
• Consent: to send marketing emails and set non-essential cookies. You may withdraw consent at any time.

4. Sharing Your Data

We never sell your personal data. We share it only with trusted service providers who help us run our business — including payment processors, shipping carriers, email and analytics platforms, and IT/hosting providers. All processors are bound by contract to protect your data and use it only on our instructions.

5. International Transfers

Where data is transferred outside the UK or EEA, we rely on UK/EU adequacy decisions or Standard Contractual Clauses to ensure equivalent protection.

6. Data Retention

We keep order and accounting records for 7 years to meet HMRC requirements. Marketing data is retained until you unsubscribe. Account data is kept while your account is active and deleted on request.

7. Your Rights

Under UK and EU GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk

To exercise any right, email privacy@hyoomen.com. We will respond within one month.

8. Cookies

We use essential cookies to make our site work, and — with your consent — analytics and marketing cookies to improve your experience. You can manage your preferences via your browser settings or our cookie banner at any time.

9. Security

We use appropriate technical and organisational measures — including encryption in transit (HTTPS), access controls, and secure hosting — to protect your data against unauthorised access, loss, or disclosure.

10. Children

Our site and products are not directed at children under 16. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top reflects the latest revision. Material changes will be communicated by email or a prominent notice on our site.

12. Contact

Questions about this policy or your data? Email privacy@hyoomen.com or write to us at the address above.