Returns & Refunds Policy

At Hyoomen, your wellbeing is at the heart of everything we do, and that includes making sure you're completely happy with every order. If something isn't right, we're here to help.

30-Day Return Window

You may return any unopened product within 30 days of delivery for a full refund of the product price. To be eligible, items must be:

• Unopened, unused, and in their original sealed packaging
• In a re-sellable condition
• Accompanied by proof of purchase (order number or receipt)

Damaged or Faulty Items

If your order arrives damaged, faulty, or incorrect, please contact us within 14 days of receipt with photographs of the issue. We'll arrange a replacement or full refund, including any return postage costs, at no charge to you.

How to Start a Return

1. Email us at returns@hyoomen.com with your order number and reason for return.
2. We'll reply within 2 working days with return instructions.
3. Post your item, securely packaged, to the address below. We recommend using a tracked service, return postage is the customer's responsibility unless the item is faulty.

Your right to cancel

You can cancel your order for any reason within 14 days of the day you receive it. Tell us at returns@hyoomen.com, then return the goods within 14 days of telling us. Because supplements are sealed for health and hygiene reasons, this right doesn't apply once a pouch seal has been broken, unless the product is faulty.

Refund Processing

Once your return arrives and is inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 working days. If you cancel within the 14-day cancellation period, we'll also refund the standard delivery charge you paid. You pay the cost of returning unopened items unless they're faulty or incorrect. For returns under our 30-day promise made after the 14-day cancellation period, we refund the product price. This doesn't affect your statutory rights under the Consumer Rights Act 2015.

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns of opened supplement pouches or items with broken seals, unless they are faulty.

Contact Us

Questions? We'd love to help.
Email: returns@hyoomen.com
Post: Hyoomen Returns, 1A Ashton Road, Marsh Barton, Exeter, EX2 8LN, United Kingdom